Introducing a safer way to pay

The last time you were in a retail store, you may have noticed swiping your card through a brand new card reader. Many retailers are currently in the process of updating their payment systems to accept chip cards, the latest and safest way to pay. In the coming weeks, Community Bank of the Chesapeake will begin updating our customers’ cards, issuing new Checkcards with security chips. Here are a few things you need to know in advance ofGraphic_2 the rollout.

What does the microchip do?

The chip in your card adds an extra layer of security by creating a unique, one-time use code every time you dip your card at a chip-enabled terminal. Your purchase can only be approved with the chip-generated code. The bad news for would-be fraudsters is that the chip in your card is virtually impossible to duplicate, meaning that making counterfeit chip cards is much more difficult than counterfeiting magnetic striped cards.

How do you pay with a chip card?

Paying with a chip card is easy! Instead of swiping it like you would a magnetic strip card, you insert the card into the slot at the bottom of the machine so that the chip can be read. Leave the card in the machine while the transaction processes. You may be prompted to sign for your purchase. On some terminals, the machine will beep to alert you that the transaction is complete and that it is safe to remove your card. Remember to always take your card out of the machine!

You can use your new chip card anywhere magnetic cards are accepted.

Your card will still have a magnetic strip, which means that you can still use the card at a retailer that hasn’t upgraded to a chip-enabled point of sale terminal. Be aware, however, that the chip functionality will only work at retailers that have activated their chip terminals.

You still need to guard against fraud when you use your card online, over the phone or by mail.

Unlike with in-store transactions, there is no card-reading device receiving the secret, one-time authentication code from the microchip to verify your card’s authenticity. This means that you still need to remain vigilant when shopping online or giving your card data over the phone or by mail. You should always be sure to monitor your account on a regular basis and report any unauthorized transactions to your bank as soon as possible. When shopping online, always verify that the site is secure before entering your payment information.

While these new chip cards cannot completely eliminate the threat of fraud or data breaches, they will go a long way to help keep your card data and information safe. If you have any questions about chip cards or how to use them, please visit your local branch or call us toll free at 888-745-2265. Be sure to keep an eye on our website, cbtc.com, for updates on when you can expect to receive your chip card.

Check out this infographic from the American Bankers Association to learn more about how to use your chip card!

We will begin issuing EMV cards to all card holders beginning November 30, 2015. There is no need to request a new card and there is no extra charge.  You will automatically receive your new card in the mail before your current card’s expiration date.  Once your new card arrives, be sure to activate it for use and then destroy your old card. If you have any questions, please contact your local branch or call us toll free at 888-745-2265.

 

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